Terms & Conditions for Temple Florist Online Flower Delivery

Introduction

Welcome to the Temple Florist website. These Terms and Conditions contain vital information regarding the use of our e-commerce platform for ordering, paying for, and receiving flower delivery services across Temple and the surrounding areas. By accessing and using our website to purchase flowers or related products, you agree to be legally bound by all clauses within these Terms & Conditions, alongside any referenced policies. Please read them carefully before placing any order with Temple Florist.

Scope of Terms

These Terms & Conditions apply to all online transactions completed via the Temple Florist platform, including flower delivery services within Temple and the neighbouring vicinity. Whether you are a one-time customer or a regular client, your engagement with our services signifies your understanding and acceptance of these terms in their entirety.

Order Process

Our order process is designed for your convenience and security. You may browse our online catalogue, select your desired flower arrangements, and add them to your basket. Before submitting your order, review all details, including delivery address, recipient’s information, chosen delivery date, and any personalised messages. Submission of your order constitutes your offer to purchase goods subject to these terms.

Once your order is placed, you will receive an acknowledgment via the website and/or confirmation by automated means detailing the products you ordered. Please note that this acknowledgment does not indicate acceptance of your order. Acceptance, and thus formation of a binding contract, occurs only when we expressly confirm acceptance or dispatch your goods to the nominated address.

In rare instances, we may be unable to fulfil your order due to stock shortages, quality issues, or delivery restrictions in certain locations. Should this occur, we will promptly contact you to offer an alternative arrangement or full refund.

Product Information and Substitution Policy

We endeavour to display accurate images and descriptions of our flower arrangements. Flowers are natural products, and variations in colour, size, and availability may occur. Where possible, substitutions will closely match the original design and value. Any significant substitutions will be communicated to you prior to dispatch.

By placing an order, you acknowledge and accept the possibility of reasonable substitutions where necessary to maintain freshness and presentation.

Payments

Temple Florist accepts various secure payment methods, including major credit and debit cards, and alternative payment services as offered at checkout. All transactions are processed in GBP (£ Sterling).

To ensure your online security, payment details are protected using high-standard encryption and are only processed through compliant payment gateways. We do not store sensitive card details on our servers after your transaction is complete.

Full payment must be received before orders are dispatched. If your payment is declined or not authorised, your order will not be processed. We reserve the right to cancel orders in case of potential fraud or payment irregularities.

Delivery Policy

We offer online flower delivery services within Temple and surrounding areas as outlined on our website. Delivery options, dates, and associated fees will be presented before you complete your purchase.

All efforts are made to deliver your order on the specified date. However, delivery times are indicative only and not guaranteed, particularly during peak seasonal periods or due to circumstances beyond our control (such as severe weather or force majeure incidents).

Accurate delivery information is essential. Please ensure that the recipient’s address, contact number, and any special instructions are correct. We do not accept responsibility for failed deliveries due to incomplete or incorrect information provided by the customer.

Cancellations and Amendments

You may cancel or amend your order provided the request is made at least 24 hours prior to the scheduled delivery date. Due to the perishable nature of flowers, cancellations received less than 24 hours before dispatch may be subject to refusal or partial refund, at our discretion.

To request a cancellation or amend an order, contact us through the specified channels during business hours. Upon acceptance of your cancellation, a refund (if applicable) will be processed to your original payment method within a reasonable timeframe.

Once an order has been prepared, dispatched, or delivered, we cannot accept cancellation or substantial changes.

Return, Refund, and Complaint Policy

Customer satisfaction is a priority at Temple Florist. In the unlikely event you are unsatisfied with your flower arrangement, or should the product arrive damaged or not as ordered, contact us within 24 hours of delivery. Include details and photographic evidence where possible.

Upon verification, we will offer a suitable resolution, which may include replacement, partial refund, or full refund based on the nature and extent of the issue. We may request return of the original product, where feasible, for inspection and quality assurance purposes. Our returns process complies with your statutory rights under the Consumer Rights Act 2015.

Liability and Disclaimers

Temple Florist strives to provide accurate product information and a seamless order experience. However, to the maximum extent permitted by UK law, we do not accept liability for:

• Minor variations in colour, design, or composition inherent to natural products.
• Delays or failure to deliver due to circumstances beyond our reasonable control, including force majeure events, courier delays, or incorrect recipient information supplied by the customer.
• Losses that were unforeseeable at the time your contract was made or losses not caused by our breach of these terms.

Our total liability for any claim arising from an order is limited to the amount paid for that order. Nothing in these Terms & Conditions excludes our liability for death or personal injury resulting from our negligence or for any other liability which cannot be excluded by law.

Intellectual Property

All content on the Temple Florist website, including images, product designs, text, and logos, are the intellectual property of Temple Florist or our content providers. They may not be used, copied, reproduced, or redistributed without express written permission, except as necessary to view, access, or download for the purpose of placing an order through our online platform.

Personal Data and Privacy

Your privacy is important to us. Any personal information provided in the course of ordering or using our website will be processed in accordance with our Privacy Policy and current data protection regulations. We use such information solely to fulfil your order requirements and communicate with you regarding your purchase. We do not sell or share your information with third parties for unrelated marketing purposes.

Amendments to Terms

Temple Florist may revise these Terms & Conditions from time to time. Any changes will take effect immediately upon being updated on the website. Continued use of the site and services after such updates signifies your agreement to the modified terms. We recommend that you revisit this page regularly to stay informed of any updates.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with your use of the Temple Florist website or purchase of our products shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts, except where required otherwise under consumer protection regulations.

Entire Agreement and Severance

These Terms & Conditions constitute the entire agreement between you and Temple Florist regarding online flower delivery in Temple and nearby areas, superseding all prior communications, agreements, or understandings. If any provision is found unlawful or unenforceable, that provision will be deemed severed, and the remainder will continue in full force and effect.

Customer Service and Contact

Your experience matters to us. For queries regarding these Terms & Conditions, your order, or our flower delivery services in Temple and surrounding areas, please contact us using the contact options listed on our website during business hours. We endeavour to address all enquiries as promptly as possible.

Applicability

These Terms & Conditions are applicable to every customer placing an online order with Temple Florist for flower delivery in Temple and all adjacent areas serviced by us. By completing your purchase through our website, you confirm your acceptance of these terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Temple, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Temple.

For assistance with orders, returns or account queries, please fill out the Contact Us form.