Returns, Refunds and Complaints at Temple Florist

Our Commitment to Freshness in Temple

At Temple Florist, we take immense pride in bringing exceptional quality and the freshest flowers to households and businesses in the Temple area. As a trusted local florist, our goal is to ensure that every arrangement leaves a beautiful and lasting impression. Our Fresh Flowers Guarantee means that your order will arrive in prime condition and delight you with its vibrancy and fragrance, every time.

Damaged-on-Arrival Policy

We handle every arrangement with the utmost care. However, if your flowers arrive damaged or not as described, we want to make it right. Please inspect your flowers upon arrival. If you find any damage or issues, contact us promptly within 24 hours of delivery. To expedite resolution, we may ask for a brief description and a photo of the arrangement.

Freshness Window

Your satisfaction is rooted in our promise of freshness. Every bouquet comes with an assurance of premium condition for at least 5 days, provided basic care guidelines are followed (such as trimming stems and keeping the flowers in clean water). Should your flowers wilt or deteriorate within this period despite proper care, let us know—we will be happy to discuss a replacement or refund.

Refund & Replacement Options

If your flowers are damaged upon arrival, show signs of poor freshness within our guaranteed window, or do not meet your expectations, we are here to help. Depending on the nature of the issue, you may be eligible for a full or partial refund, or a replacement bouquet sent to your address. Our team will review any reported concerns swiftly and with fairness. Proof in the form of photos and a description will help us serve you better and maintain our quality standards.

Complaints Process

Your feedback is invaluable to us. If you are dissatisfied with any aspect of your order or our service, we invite you to share your concerns. To file a complaint, please contact us with your order details and a clear description of the issue. Our dedicated team will respond within two working days, with the aim of resolving complaints as quickly as possible. We approach all matters with understanding, discretion, and a commitment to customer care.

Your Local Temple Florist

Temple Florist is proud to serve the local Temple community, delivering fresh flowers to both homes and businesses nearby. We value your trust and strive to exceed expectations with every order. Thank you for supporting a local business that cares deeply about quality, freshness, and your complete satisfaction.